RefundRules

Information, not legal advice. RefundRules summarizes US DOT rules from 14 CFR Part 260. It does not know your ticket, the airline's records, or facts you leave out. Confirm with the airline and the DOT before relying on it.

Travelers with disabilities: extra significant change rules

Different connecting airports or missing accessibility features count as significant changes.

Significantly delayed or changed flight

Domestic: departure 3+ hours earlier or arrival 3+ hours later. International: 6+ hours. Also: different origin or destination airport, more connection points, downgrade to a lower class of service, and for an individual with a disability, different connecting airports or a substitute aircraft lacking a needed accessibility feature.

14 CFR 260.2 (Significantly delayed or changed flight)

When the refund is automatic

Refund is due when (i) the flight is cancelled and no alternative is offered, (ii) the consumer rejects the changed flight, rebooking, or compensation, or (iii) the consumer does not respond and the flight departs without them, or does not respond to a voucher offer by the original departure date.

14 CFR 260.6(a)(2)

Check your case with an AI agent

Add RefundRules as a remote MCP server and describe what happened. It returns a verdict with citations.

{
  "mcpServers": {
    "refundrules": { "url": "https://refundrules.pages.dev/mcp" }
  }
}

Official sources: DOT refunds, DOT automatic refund rule, file a DOT complaint.


Rules from 14 CFR Part 260 (eCFR Title 14 Part 260, up to date as of 2026-10-16). Retrieved 2026-10-20.