Information, not legal advice. RefundRules summarizes US DOT rules from 14 CFR Part 260. It does not know your ticket, the airline's records, or facts you leave out. Confirm with the airline and the DOT before relying on it.

Paid for Wi-Fi or a seat you did not get? Ancillary fee refunds

Fees for services not provided through no fault of yours must be refunded.

Paid extras not provided

Fees for ancillary services such as seat selection or Wi-Fi must be refunded promptly and automatically if the service was not provided through no fault of the consumer.

14 CFR 260.4

Refund deadline

7 business days for credit card purchases; 20 calendar days for cash, check, debit card and other forms of payment. Note: the DOT consumer page says 20 business days; the regulation text says 20 calendar days.

14 CFR 260.2 (Prompt refund); 14 CFR 374.3

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{
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Official sources: DOT refunds, DOT automatic refund rule, file a DOT complaint.

Rules from 14 CFR Part 260 (eCFR Title 14 Part 260, up to date as of 2026-10-16). Retrieved 2026-10-20.